FREQUENTLY QUESTIONS

WHAT IS LRG’S SHIPPING POLICY?
Orders are processed within 1-3 business days. You will receive a shipping confirmation email with tracking information once your order is on its way. Shipping times vary depending on your location and the selected shipping method.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship to many countries worldwide. International shipping costs and delivery times are calculated at checkout based on your destination.

WHAT IS YOUR RETURN POLICY?
We offer returns on unworn, unwashed, and unaltered items with original tags attached within 30 days of receipt. Sale items and certain products are final and cannot be returned. Please note that shipping costs are non-refundable.

HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website to check your order status.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other select payment methods.

ARE THERE ANY ADDITIONAL FEES FOR INTERNATIONAL ORDERS?
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product or shipping costs.

HOW DO I KNOW IF AN ITEM IS IN STOCK?
All available items are displayed on our website. If an item is out of stock, it may be marked as “Sold Out” and cannot be purchased.

WHAT ARE THE CARE INSTRUCTIONS FOR YOUR PRODUCTS?
Care instructions vary by product. Please refer to the specific care label attached to your garment for detailed instructions.

HOW DO I DETERMINE MY SIZE?
Each product page includes a detailed size chart. Please refer to these measurements to select the size that best fits you.

ARE YOUR PRODUCTS TRUE TO SIZE?
Our products are designed to fit according to the provided size charts. We recommend consulting the specific chart for each item to ensure a proper fit.

CAN I CANCEL OR CHANGE MY ORDER?
We process orders quickly to ensure fast shipping. Therefore, we cannot guarantee that changes or cancellations can be made once an order is placed. Please contact us immediately if you need to modify your order, and we will do our best to assist you.

WHAT IS YOUR POLICY ON DEFECTIVE ITEMS?
We strive for the highest quality. If you receive a defective item, please contact us immediately for assistance. We will review the issue and provide a solution, which may include a replacement or refund.

DO YOU OFFER GIFT CARDS?
Yes, we offer digital gift cards that can be purchased and delivered electronically. They can be used towards any purchase on our website.

HOW CAN I STAY UPDATED ON NEW RELEASES AND PROMOTIONS?
To receive updates on new collections, exclusive offers, and promotions, we encourage you to subscribe to our newsletter.

WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are manufactured in various locations around the world. We partner with producers who share our commitment to quality and responsible practices.

DO YOU HAVE A PHYSICAL STORE?
We are an online-based retailer and do not operate physical store locations at this time.

HOW CAN I CONTACT CUSTOMER SERVICE?
For any questions not answered here, please reach out to us through the contact form on our website. Our customer service team is happy to assist you.